PRIVACY POLICY

Welcome to GRAP Mobility. We respect your privacy and are committed to protecting the personal information you provide when you visit or use our website grapmobility.com

This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you interact with our Website, products, services, contact forms, and other online services.

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our Website:

A. Personal Information

When you contact us, submit an enquiry, request information about our EV bikes, or otherwise interact with us, we may collect:

Full name
Mobile/telephone number
Email address
City, state, or location
Address, where required for service or delivery
Information about the EV model you are interested in
Enquiry or message details
Other information that you voluntarily provide to us

Please do not submit sensitive personal information through our Website unless it is specifically requested and necessary for providing a service.

B. Automatically Collected Information

When you visit our Website, certain technical information may automatically be collected, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of your visit
Approximate geographic location
Referring website or source
Website interaction and usage information

This information may be used for website security, analytics, troubleshooting, and improving our Website.

2. How We Use Your Information

GRAP Mobility may use your information to:

Respond to your enquiries and requests
Provide information about our EV bikes and models
Arrange test drives, sales enquiries, or dealership communication
Provide customer and after-sales support
Process service-related requests
Communicate with you regarding products, services, offers, and updates
Improve our Website, products, and customer experience
Understand Website usage and visitor preferences
Prevent fraud, misuse, or unauthorized activity
Maintain the security and functionality of our Website
Comply with applicable legal and regulatory requirements

We will use your personal information only for legitimate business purposes and in accordance with applicable law.

3. Communication and Marketing

If you provide your contact information, we may contact you regarding:

Product enquiries
EV bike models and specifications
Offers and promotions
Test drives
Service and maintenance
Customer support
Important updates relating to our products or services

You may request to stop receiving promotional communications from us at any time.

4. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember website preferences
Understand how visitors use our Website
Improve Website performance
Analyze traffic and visitor behavior
Provide relevant content or communications

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

5. Analytics and Third-Party Services

We may use third-party services such as website analytics, hosting, security, communication, advertising, or customer-management services.

These third-party providers may process certain information on our behalf to provide their services.

Where applicable, third-party services may have their own privacy policies governing how they process information.

We encourage users to review the privacy policies of third-party services that they interact with through our Website.

6. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share information when reasonably necessary with:

Authorized dealers or sales representatives
Service and support providers
Website hosting and technology providers
Analytics and communication service providers
Professional advisors
Government authorities or law-enforcement agencies when legally required
Other service providers where necessary to provide services requested by you

Any sharing of information will be limited to what is reasonably necessary for the relevant purpose.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

Unauthorized access
Loss or misuse
Unauthorized disclosure
Alteration
Destruction

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfill the purpose for which it was collected
Provide requested services
Maintain business and transaction records
Resolve disputes
Comply with legal, accounting, or regulatory obligations
Protect our legitimate business interests

When information is no longer required, we may securely delete or anonymize it in accordance with applicable law.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally applicable
Withdraw consent where processing is based on consent
Request information about how your personal data is being processed
Opt out of promotional communications

To exercise any applicable privacy right, please contact us using the details provided below.

10. Children’s Privacy

Our Website is not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate authorization or consent where required by law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. External Links

Our Website may contain links to third-party websites, social media platforms, or other online services.

GRAP Mobility is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, or applicable laws.

Any updated version will be published on this page with the revised effective date.

We encourage you to periodically review this Privacy Policy.

13. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

GRAP Mobility

Website: grapmobility.com

Email: info@grapmobility.com

Phone: [YOUR CONTACT NUMBER]

Registered/Business Address: Brundavan colony, Plot no 105, Kokapet, Hyderabad, Telangana 500075